Microsoft is the latest company to release data highlighting the languid adoption of new technologies, claiming that 71% of UK companies have “failed to deliver digitally”.
While many companies understand their adoption—particularly successful and well-thought-out adoption—it is relatively low, and those who have adopted often fail. For example, employee aids have been found to slow down workers when used incorrectly.
The data comes from 600 UK businesses, of which 72% said their organization needed a clear path to achieve its digital transformation goals and meaningful changes were not happening due to slow progress.
The digital workplace
While the survey showed that business leaders understand the need for better technology, it’s clear they don’t have the right information to make an informed decision about which tools they need. More than three-quarters (76%) said they have noticed an increase in administrative tasks such as data entry and document processing with their current tools.
The reason for this could be that more than two-thirds (69%) were overwhelmed by the sheer amount Collaboration tools available to them. Guidance is clearly needed as a quarter (26%) of respondents said they plan to increase the number of tools available to employees, likely to keep up in a race they have little background in. More than half (59%) of decision makers had no plans to consolidate solutions.
Going forward, Microsoft thinks it has a solution: artificial intelligence. The company has been publicly supporting organizations like OpenAI (the creator of ChatGPT) for several years now, so it’s no wonder the IT giant is eager to push AI; it has already integrated it into its Bing (opens in new tab) search engine and business software.
Less biased, however, is the company’s comment that employees are generally not part of the decision-making process regarding the tools they use, highlighting the need to promote more open dialogue in most companies.