Microsoft Outlook users, including those with a Hotmail email address, using the Gmail mobile app experienced a brief outage when Google’s and Outlook’s servers stopped talking to each other.
Affected users stopped receiving new emails on February 22, either getting an error page or seeing old emails that weren’t up to date in their real-time inboxes.
In the meantime, Outlook continued to work on other apps and its browser portal, but users without the error message may not have realized that their inboxes have stopped syncing.
Outlook glitch in the Gmail app
While Outlook has its own app, Gmail remains a popular mobile client for Android users because it comes pre-installed and can support multiple accounts, including non-Google email providers. It’s also a firm favorite for many Gmail account holders on other mobile platforms, such as iOS, due to its versatility and intuitive design.
from Google status page (opens in new tab) first announced that the team was investigating reports of “Gmail synchronization issue with Microsoft servers when using IMAP.”
A description of the issue reads: “Customers accessing Outlook or Hotmail email accounts in the Gmail application on all device platforms are unable to sync new messages.”
Several updates later, the company announced that it was working with Microsoft engineers to resolve the issue, which apparently paid off, as less than 12 hours later, the issue was reported to have been fixed.
It’s unclear what caused the problem, but the patch was deployed in the background as there have been no updates to the Gmail app on Android devices for two weeks as of today. An update was released for the app on iOS yesterday, but it’s probably unrelated to the outage that was largely a server crash.